Privacy Policy

Privacy Policy

1. Information We Collect

We collect information to provide better services to our customers. This includes:

• Personal Information: Name, email address, phone number, and physical address (for deliveries or repair tracking).
• Device Information: Serial numbers, model details, and hardware specifications of items brought in for repair or trade-in.
• Payment Data: Transaction details via our secure payment processors. We do not store full credit card numbers on our local servers.

2. How We Use Your Information

Your information is used to:

• Process orders and provide technical support.
• Update you on the status of your repair.
• Provide invoices and warranty tracking.
• Improve our website and product offerings.

3. Data Security & Technical Repairs

We take data privacy seriously.

• Client Data: During repairs, our technicians only access data necessary to perform the requested service (e.g., testing a boot sequence).
• Data Backups: While we take precautions, customers are responsible for backing up their data before booking in a device. We are not liable for data loss during the repair process.
• Third Parties: We do not sell your personal data. We only share information with third parties (like couriers or payment gateways) as necessary to complete your transaction.

4. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though some website features may stop functioning.

5. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request that we correct or delete your personal data.
• Withdraw consent for marketing communications at any time.

6. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal/regulatory reasons.

7. Remote Support Services

To resolve technical issues remotely, we utilize professional screen-sharing and remote access tools.

• Consent: Remote access is only initiated with your explicit permission and a unique session code provided by the technician.
• Visibility: You can monitor all actions taken by the technician on your screen in real-time.
• Access Termination: We do not maintain “always-on” access. Once the support session is terminated, our technicians cannot reconnect to your computer without a new authorization.
• Session Logs: We may record session metadata (start/end times and services performed) for invoicing and quality assurance purposes.

8. On-Site Consultations & Industrial Projects

When our technicians or consultants visit your premises for on-site repairs or technical project assessments:

• Physical Security: We adhere to all site-specific security and safety protocols.
• Confidentiality: Any business-sensitive information, network diagrams, or technical specifications observed during a site visit are treated as strictly confidential.
• Network Access: If temporary access to your local network or server is required to perform a service, credentials must be provided by the client and will not be stored by us after the consultation is complete.